Welcome to smt-app ("the App," "we," "us," or "our"). The App is a dropshipping order fulfillment solution that helps Shopify merchants retrieve orders from their store, submit them to suppliers for fulfillment, and display logistics tracking information directly in the merchant's store admin.
By installing or using the App in connection with your Shopify‑powered store, you ("Merchant," "you," or "your") agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, please do not install or use the App.
These Terms supplement and are governed by the Shopify Partner Program Agreement and the Shopify API License and Terms of Use. In the event of any conflict, Shopify's terms will govern to the extent necessary.
You must have a valid Shopify store and a Shopify Partner account to use the App. By using the App, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.
You are responsible for maintaining the security of your Shopify account and any credentials used to access the App. You are solely responsible for all activities that occur under your account.
The App retrieves orders from your Shopify store and presents them in the App's dashboard for review and processing.
The App allows you to submit selected orders to your configured Supplier platforms for fulfillment. This may include transmitting order details such as product information, shipping addresses, and customer contact information.
Once a Supplier has fulfilled an order, the App retrieves tracking numbers and shipment status information and displays this information in your Shopify store admin, allowing you and your customers to track shipments in real‑time.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
Subject to your compliance with these Terms, we grant you a limited, non‑exclusive, non‑transferable, revocable license to access and use the App for your internal business purposes in connection with your Shopify store.
You agree not to:
You agree to comply with all applicable laws and regulations in your use of the App, including but not limited to data protection and privacy laws such as the GDPR, CPRA, and other applicable regulations.
When you install and use the App, we automatically access certain types of information from your Shopify account, including:
Additionally, we may collect:
We use the personal information we collect to:
We may share your data with:
We retain your data only as long as necessary to provide the Service or as required by law. Upon termination of your use of the App or upon request, we will delete your data in accordance with applicable privacy laws. Typically, we retain order and shipping data for a reasonable period (e.g., 12 months) to support ongoing order tracking and dispute resolution.
We comply with the GDPR and other applicable privacy laws. We have implemented appropriate technical and organizational measures to protect your data. For more details, please refer to our Privacy Policy.
You must provide your own privacy policy to your customers. Our collection and use of personal data are further described in our Privacy Policy.
In compliance with Shopify's requirements and applicable privacy laws, the App subscribes to and processes the following mandatory GDPR webhooks:
customers/data_request – Receives notifications when a customer requests access to their personal data. We will respond by providing the customer with all personal data we hold about them.customers/redact – Receives notifications when a customer requests deletion of their personal data. We will permanently delete all personal data we hold about that customer from our systems.shop/redact – Receives notifications when you uninstall the App. We will permanently delete all personal data associated with your store from our systems within 48 hours of receiving the webhook.Upon receiving any of these webhooks, we will promptly take the appropriate action in accordance with applicable privacy laws and Shopify's requirements.
The App, including all code, designs, trademarks, and content, is our exclusive property. You may not copy, modify, or create derivative works based on the App without our express written consent.
You retain all rights to your Merchant Data and any content you submit through the App. By using the App, you grant us a limited license to access, use, and process your data solely for the purpose of providing the Service.
The App may be offered on a free or paid subscription basis, as described in our pricing plans available on the Shopify App Store.
If you subscribe to a paid plan, you will be billed through Shopify's billing system in accordance with the plan you select. All fees are non‑refundable unless otherwise required by law.
We reserve the right to change our pricing at any time. We will provide you with reasonable notice of any price changes.
You may uninstall the App at any time from your Shopify admin. Upon uninstallation, we will cease providing the Service and delete your data in accordance with Section 6.4 and Section 7.1 (shop/redact).
We may suspend or terminate your access to the App at any time, with or without cause, with or without notice, if we believe you have violated these Terms or applicable laws.
Upon termination, all licenses granted under these Terms will immediately cease, and you must stop using the App.
THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.
WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THAT ORDERS WILL BE SUCCESSFULLY FULFILLED OR THAT LOGISTICS TRACKING INFORMATION WILL BE ACCURATE OR COMPLETE, AS THIS DEPENDS ON THIRD‑PARTY SUPPLIER PLATFORMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APP.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US FOR THE APP DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold us harmless from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
The App integrates with third‑party services and platforms, including but not limited to Supplier platforms (e.g., AliExpress, 1688, and other configured suppliers). We do not control and are not responsible for the content, privacy policies, or practices of any third‑party services. Your use of third‑party services is subject to their respective terms and conditions.
We are not responsible for:
We reserve the right to update or modify these Terms at any time. If we make material changes, we will provide reasonable notice by email, through the App, or by posting an updated version on our website. Your continued use of the App after the effective date of any changes constitutes your acceptance of the modified Terms.
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of law principles.
Any dispute arising out of or relating to these Terms or the App shall be resolved through friendly negotiations. If negotiations fail, the dispute shall be submitted to the Wuxi Liangxi District People's Court for litigation.
Each party shall bear its own costs and attorneys' fees unless otherwise determined by the court.
These Terms constitute the entire agreement between you and us regarding the App and supersede all prior agreements.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.
If you have any questions about these Terms, please contact us at:
Email: dev@shipmetrend.com
Address: 无锡市梁溪区西新街18号3-857